Practical answers
Commercial cleaning FAQs
Straight answers about prices, contracts, switching, quality checks, safety and reports.
Clear answers to common questions
Every office is different, so some details, including response times, check frequencies, contact names and contract terms, will be agreed for your workplace and written into your quote or agreement.
Frequently asked questions
How quickly can we receive a quote?
The first step is a short call or free site visit. Once we understand your office and what you need, we will confirm when your cleaning plan and price will be ready.
Can you work around our opening hours?
Yes. We can discuss early morning, daytime or evening cleaning, depending on access and what works best for your office. Our minimum service is two hours per shift.
What happens if a clean is missed?
Your agreement will explain who to contact, how we will put the problem right and how we will help prevent it happening again.
Do you provide COSHH information?
Yes. We can provide the relevant information for the products and cleaning jobs agreed for your office.
Can you take over from our current cleaning company?
Yes. We plan the changeover with you, covering access, keys, stock, equipment, priorities and the first few weeks of cleaning. We are experienced in dealing with TUPE when a cleaning contract changes hands.
Will we have one main contact?
Yes. Your cleaning plan will make it clear who you can speak to and who provides cover when that person is away.
How long are cleaning contracts?
Contract length and notice periods can vary. We will explain both clearly before you sign.
How is the price worked out?
The price depends on the office size, how it is used, how often you need cleaning, the hours that suit you, supplies and any extra services. A site visit helps us quote accurately.
Can we add windows, carpets or supplies later?
Yes, subject to availability and any checks needed for the work. We will explain the price before adding it to your service.
Is eco-friendly cleaning available?
Tell us about your environmental requirements and we can discuss suitable products and equipment. We only claim certifications when we can provide current evidence.
Will we have one account manager?
Yes. Your agreement will confirm your main contact and who provides cover when that person is away.
Can you provide holiday or sickness cover?
We can discuss planned or short-notice cover, depending on location, timing and team availability.